| An auto dialer is an electronic device that can | | | | smart autodialer system uses message template, |
| automatically dial telephone numbers to | | | | which contains variables that can be replaced later |
| communicate between any two points in the | | | | by actual values. |
| telephone, mobile and Pager networks. Once the | | | | · Preview Dialer: Preview dialer enables your |
| call has been established (through the telephone | | | | phone agent to view the phone information |
| exchange) the autodialer will announce verbal | | | | before the call is being placed. Preview Dialer is an |
| messages or transmit digital data (like sms | | | | application that enables outbound "preview" or |
| messages) to the called party. A regular PC, | | | | "progressive" dialing through the agent desktop. |
| desktop or laptop, can be turned into an auto | | | | Preview Dialer gives agents the opportunity to |
| dialer. | | | | review contact information to know whom they |
| If a customer is attended by the telemarketer it | | | | are calling and the purpose of the call before |
| will take long time. He may not be interested to | | | | dialing the outbound call. |
| hold for a long time to talk to the telemarketer. | | | | · Power dialer: The power dialer provides |
| The development of auto dialer technology is a | | | | efficient, reliable, and scalable multi-line outbound |
| great gift for the entire telemarketing industry. | | | | dialing. It is used in situations when an application |
| Auto dialer enables business to broadcast phone | | | | needs to be able to make large volumes of |
| messages without the use of call center agents. | | | | outbound calls. For example: |
| Auto dialer service will begin to dial out from a | | | | 1. An application that monitors the status of a |
| predefined list of phone numbers. | | | | large network may need to call hundreds of |
| Auto Dialer application allows you to out dial to | | | | technicians all over the country. |
| consecutive or random telephone numbers. There | | | | 2. A large-scale voice mail delivery system that |
| are several types of auto dialer: | | | | delivers messages directly to a large number of |
| · Smart Auto dialer: Smart Autodialer is an | | | | individuals. |
| autodialer capable of personalizing messages and | | | | · Progressive Dialing: Progressive dialer is used to |
| collecting touch tone or speech feedbacks. A | | | | save time and effort in manual dialing. It provides |
| speech engine is usually included for converting | | | | a real time monitoring. The call information is |
| text to speech and recognizing speech over the | | | | passed at the same time the moment number is |
| phone. To customize or personalize messages, a | | | | dialed. |